Introduction

Hydrogen Energy Solutions Expert (hereinafter referred to as “we” or “this Website”) values the protection of user privacy and personal information. This Privacy Policy aims to inform you about how we collect, use, store, share, and protect your personal information when you visit and use our website (hereinafter referred to as “this Website”), as well as the relevant rights you enjoy.

Please read and understand this Privacy Policy carefully before using this Website. By using or continuing to use this Website, you agree that we will process your personal information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Technical Information Automatically Collected

When you visit this Website, we may automatically collect the following technical information:

• Device Information: Including your device type, operating system, browser type and version, screen resolution, etc.
• Log Information: Including your IP address, access time, visited pages, click records, referral URLs, etc.
• Cookies Information: We use Cookies to improve user experience, including remembering your preferences, analyzing website traffic, etc.

1.2 Information You Voluntarily Provide

When you communicate with us through the contact methods on this Website, we may collect the following information you voluntarily provide:

• Contact Information: Including name, email address, phone number, etc.
• Inquiry Content: The content of emails, messages, or other forms of inquiries you send to us

1.3 Information We Do Not Collect

We do not collect your sensitive personal information, including but not limited to: ID card numbers, bank account information, biometric information, location tracking, etc.

2. How We Use Information

We use the collected information for the following purposes:

• Service Provision: Respond to your inquiry requests and provide product or service information you requested
• Experience Improvement: Analyze website usage to optimize website functionality and user experience
• Security Assurance: Detect, prevent, and stop fraud, abuse, or illegal activities to ensure website security
• Statistical Analysis: Conduct data statistics and analysis to better understand user needs
• Legal Compliance: Fulfill obligations prescribed by laws and regulations

3. Information Sharing and Disclosure

3.1 Sharing Principles

We will not sell, rent, or trade your personal information to any third party. We only share your information under the following circumstances:

3.2 Sharing Situations

• With Your Consent: Share with other parties with your explicit consent
• Service Providers: Share with trusted third parties that provide support services to us (such as hosting service providers, data analysis service providers), and these third parties must comply with confidentiality obligations
• Legal Requirements: According to legal and regulatory requirements, court orders, or government authority requirements
• Protection of Rights: Necessary to protect the legitimate rights and interests or personal safety of us or others

4. Information Protection

We take reasonable security measures to protect your personal information:

• Technical Measures: Use encryption technology, access control, and other technical means to prevent information leakage, loss, or tampering
• Management Measures: Establish strict data use and access systems, allowing access only to personnel who need to know
• Physical Measures: Physically protect servers and equipment where data is stored

Please Note: Although we have taken reasonable security measures, the internet environment is not 100% secure. If you discover personal information leakage, please contact us promptly.

5. Your Rights

According to relevant laws and regulations, you have the following rights regarding your personal information:

• Right to Access: You have the right to inquire about the personal information we hold about you
• Right to Correction: If you find that the information we hold about you is incorrect, you have the right to request correction
• Right to Deletion: Under certain circumstances, you have the right to request deletion of your personal information
• Right to Withdraw Consent: You can withdraw your previously given consent at any time
• Right to Complaint: If you believe that our personal information processing activities infringe upon your rights, you have the right to file a complaint with relevant authorities

If you wish to exercise the above rights, please contact us through the contact methods at the end of this policy.

6. Use of Cookies

This Website uses Cookies to enhance user experience:

• What are Cookies: Cookies are small text files stored on your device
• Purpose: Remember your preferences, analyze website traffic, improve website functionality
• Managing Cookies: You can manage or disable Cookies through browser settings, but this may affect certain website functions

7. Children’s Privacy Protection

This Website is intended for a general audience and is not directed at children under 14 years of age. We do not knowingly collect personal information from children under 14 years of age. If you are a parent or guardian and discover that your child has provided personal information to us, please contact us, and we will delete the relevant information as soon as possible.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this Website with the last update date marked at the top of the page. We recommend that you review this Privacy Policy periodically to stay informed of the latest privacy protection measures.

If there are material changes to this policy, we will post a notice on the Website or inform you through other appropriate means.

9. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or wish to exercise your relevant rights, please contact us through the following methods: